FAQ

An e-bike is a bicycle equipped with an electric motor that assists your pedalling, making it easier to ride uphill, cover longer distances, and carry heavier loads.

No, as long as the e-bike meets EAPC (Electrically Assisted Pedal Cycle) regulations (maximum 250W motor, pedal-assist up to 15.5 mph). However, insurance and registration are recommended for commercial use.

In the UK, e-bikes with pedal assist are limited to 15.5 mph (25 km/h). Some models may have a throttle but will be subject to different regulations.

Pedal-assist requires pedalling to activate the motor, while throttle-controlled e-bikes can be powered without pedalling. Most legal UK e-bikes are pedal-assist only.

A full charge typically takes between 3 to 6 hours, depending on the battery capacity and charger type.

Range varies by model, but most e-bikes cover 25 to 100 miles, depending on battery capacity, terrain, rider weight, and assistance level.

Yes, most e-bikes are water-resistant (rated IPX4 or higher). However, avoid deep puddles or heavy downpours that may damage electrical components.

A high-quality lithium-ion battery lasts 500 to 1,000 charge cycles (approximately 3 to 5 years) with proper care.

They require similar maintenance to regular bikes but with extra attention to the battery, motor, and electronics.

Yes, most batteries are removable and replaceable, but it’s best to use a compatible, certified battery from your retailer.

First, check the battery charge, wiring, and display settings. If the issue persists, contact us, and we’ll help diagnose and resolve the problem.

Always use the manufacturer-approved charger, avoid charging overnight or unattended, and keep the battery away from flammable materials. Charge in a well-ventilated area and unplug once fully charged to prolong battery life and ensure safety.

Using a fire-resistant charging bag, such as those offered by VLITEX, can provide additional safety during charging, storage, and transportation. These bags are designed to contain potential fires and offer heat resistance up to 1,000°C. (vlitex.com)

We offer an industry-leading 3-year warranty on our e-bikes, covering key components like the motor and battery.

Yes! You can save up to 42% on an e-bike through the Cycle to Work scheme. We work with multiple UK schemes, making it easy for you to purchase an e-bike through your employer. For full details on how to apply and the schemes we support, visit our Cycle to Work Scheme page.

Yes, we offer servicing and repairs, including battery diagnostics, motor checks, and general bike maintenance.

Consider your riding needs (commuting, off-road, cargo), range requirements, and budget. We can help you select the best model based on your preferences.