All conditions must be met simultaneously:

1. Products purchased from Shift official web site 

To qualify for warranty service on a pre-owned product, the customer must provide a valid proof of purchase from an authorized or legitimate source. The warranty period is calculated from the date the product was originally sold by Shift to the first end consumer and confirmed as received.

2. Product/component is within the warranty period (see the table below).

3. Manufacturing flaws and inherent product issues, like material defects, are
covered under warranty.

1. Failure of consumable or wear-and-tear parts, including:

Brake pads, plastic components, spokes, rims, brake cables, and surface scratches.

2. Damaged wires or accessories with visible scratches or breaks.

3. Malfunctions caused by improper use, such as:
Not following the User Manual for usage, maintenance, or adjustments.
Unauthorized disassembly, repair, or modifications.
Improper usage or storage.

4. Damage due to accidents.

6. Repair costs from non-authorized repair shops are not covered.

1. Send product info to support@shift.bike by clicking here.
2. After reviewing your claim, we will provide replacement parts and/or installation if your claim is valid

Important Note: Any product returned without prior approval will not be accepted or covered by warranty.