At Shift eBikes, we don’t just sell electric bikes - we stand behind them with an industry-leading 3-year warranty that gives you complete peace of mind. While many e-bike retailers offer only 1 or 2 years of coverage, we go above and beyond to ensure your investment is protected for the long haul.

But that’s not all. We understand how important your e-bike is to your daily routine. That’s why, if your e-bike needs warranty repairs, we’ll provide you with a complimentary loaner bike, so you’re never left without wheels.

Our comprehensive 3-year warranty covers all key components of your e-bike, ensuring you enjoy a worry-free riding experience:

1. Frame – 3 Years of Durability Guaranteed
Your e-bike frame is built to last, and we back that up with a full 3-year warranty against defects in materials and craftsmanship.

2. Battery - 3 Years of Reliable Power
Your e-bike’s lithium-ion battery is protected against manufacturing defects, so you can ride confidently, knowing your power source is covered.

3. Motor & Electrical Components – 3 Years of Seamless Performance
The heart of your e-bike -its motor, controller, display, and wiring - is fully covered for 3 years, ensuring smooth and efficient rides.

4. Mechanical Components - 3 Years of Dependability
Brakes, gears, forks, and other key mechanical parts are included in our warranty, protecting you from unexpected failures.

Why Our 3-Year Warranty Stands Out
Many electric bike brands provide just 12 or 24 months of coverage, leaving you unprotected once your e-bike has seen significant use. At Shift eBikes, we take a different approach. We believe that when you invest in an electric bike, you deserve long-term security. Our 3-year warranty is one of the best in the industry, ensuring you get lasting value from your purchase.

Complimentary Loaner Bike - Keep Riding While We Repair Yours

At Shift eBikes, we know how disruptive it can be when your e-bike is in for repairs. That’s why we offer a free loaner bike service while your e-bike is being repaired under warranty. No more waiting around stay on the move and keep commuting, exercising, or exploring.

This customer-first approach is what makes Shift eBikes different. We don’t just sell e-bikes - we keep you riding!

We’ve made our warranty claim process quick and easy, so you can get back on the road as soon as possible:

Contact Us
Reach out to our customer support team via phone or email to report the issue.

Diagnostic & Solution
Our team will assess the problem and guide you through the next steps.

Free Repairs & Loaner Bike
If your issue is covered under warranty, we’ll arrange for the necessary repairs and provide you with a complimentary loaner bike.

Back on the Road
Once your e-bike is fixed, we’ll return it to you in top condition, ready for your next ride.

While our warranty is one of the best in the industry, some exclusions apply.

The following are not covered:

• General wear and tear (e.g., tyres, brake pads, chain)
  
• Accidental damage or misuse
  
• Modifications made by third parties
  
• Water damage caused by improper use

For full terms and conditions, please refer to our detailed warranty policy or contact our customer service team

Buying an electric bike is a big investment, and you deserve reliable after-sales support. With Shift eBikes, you’re not just
purchasing a bike-you’re gaining peace of mind, exceptional service, and one of
the best warranties in the e-bike industry.

✔ Industry-leading 3-year warranty - Longer coverage than most e-bike brands

✔ Complimentary loaner bike - Stay mobile even when your e-bike is being repaired

✔ Fast & hassle-free warranty claims - No long wait times or complicated processes

✔ Dedicated customer support - We’re here to help, every step of the way

Contact Us & Ride with Confidence
Have questions about our warranty? Need to make a claim? Our friendly support team is here to assist you.

Email us: hello@shift.bike

At Shift eBikes, we believe in quality, reliability, and customer care. Ride with confidence, knowing that your e-bike is backed by the best warranty in the business!